Just what I had feared! Don’t trust Lufthansa, people, I used to think they were a great airline but I’ll be choosing BA from now on. No bags had been added to my booking, so I had to pay €40 for first bag, and €80 for the second. Well, when I tried to check in today guess what. and yes, he said, 💯, so now you have two bags booked. I asked him, was he sure, because you hear stories about this. Then he said, it will be 25 euros for the extra bag, if you commit tonight I will book it for you and you can pay at the airport. The third rep, who was male, didn’t really listen to my request so it took a long time. The second one sounded helpful but the call was unexpectedly terminated.
The first rep hung up on me when I asked, very politely and in German, if he spoke English. I needed to book another bag in but it wouldn’t let me do this, as it said I had already booked maximum allowance for luggage. I just had the worst experience with Lufthansa, not only the app- which I paid for my bag, in Swedish kroner, bizarrely!- 240SK. The newly booked flight can be booked within the entire ticket validity up to one year in the future.
#REBOOK LUFTHANSA FLIGHT FREE#
After that, another rebooking is possible free of charge. We would be pleased to receive your feedback on this. Now the offer is being extended again: all airline fares can still be rebooked free of charge as often as desired until July 31, 2021, if the rebooking is also made before that date. It offers a quick overview of flight details, seat, the gate, the terminal, a countdown to boarding and the weather at your destination.įurther information can be found on We will be continually expanding the functions of our app. The Lufthansa app for the Apple watch is the ideal travel assistant. Your details will then be pre-filled for you in all the right places, for example during mobile check-in for flights to the USA or when booking a flight. Passport and visa details can be quickly scanned using your camera or simply typed in.
Make the app your own: store your data in order to make using Lufthansa’s mobile services even faster. You can directly access your service card and use it for check-in and access to the lounges at the airport. Log into the app and you always have your account balance available, as well as the benefits of the app’s customised functions. You can request arrival and departure information on all direct Lufthansa flights and have updated information on the status of your flight sent directly to your smartphone via a push message – simply activate “Local information” in your message settings. The Lufthansa app now also makes all the information relevant to your flight available as a Siri shortcut, for example your flight status, the time remaining until boarding and your boarding pass. You will also receive direct notification of any information updates, such as boarding gate changes, via push message. If you use an iPhone, you can also save your boarding pass in the Apple Wallet app.Īs the ideal travelling companion, the personal Travel Assistant shows you all the important information about your flight in compact form on one page. Try it!Ĭonveniently book Lufthansa flights to destinations worldwide using your iPhone/iPad.Ĭheck in quickly and simply and save your boarding pass in the app to use it offline. Also benefit from fast access to your personal travel details and your Miles & More account. The Lufthansa Group is currently flying just 63 of its fleet of 763 aircraft, and member carriers Austrian Airlines, Brussels Airlines and Air Dolomiti have all suspended regular operations.Everything you need to know for your journey with Lufthansa in an app: flight booking, timetable, flight status, check-in and more. Rebookings can only currently be made through customer service agents or travel agencies, but an option through the various carrier websites is currently “under development”. The group said its customer service operators are currently dealing with a high number of calls, and that people did not need to contact a representative to rebook before their flight date. There is also no change of policy for refunds. Passengers will still have to pay any additional difference in fare. The group also said it would offer a discount of 50 euros on every rebooking. Passengers with tickets for Lufthansa, Swiss, Austrian Airlines, Brussels Airlines and Air Dolomiti flights now have until Augto change their travel date (up to and including December 31, 2020) or destination.Īnyone with tickets for a cancelled flight can use the ticket value for a new trip up to and including December 31, 2020. The Lufthansa Group has announced an extension of its change fee waiver policy as the disruption to aviation caused by the coronavirus pandemic intensifies.
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